Shipping & Returns

General Terms:

Comfy Cottage Decor may update these terms at any time. Any revisions will take effect

immediately once published on comfycottagedecor.com. By continuing to use our

services, you acknowledge and accept the most current version of our policy. If you do

not agree to these terms, you are considered to have declined the use of Comfy Cottage

Decor’s services.

After Sales Requests

Buyers must submit any return or refund request within 25 days of the delivery date.

Requests submitted after this period may be declined at Comfy Cottage Decor’s

discretion.

Order Cancellation

Before an order has shipped, buyers may request a cancellation by contacting us at

comfycottagedecor.com/contact-us.

If Comfy Cottage Decor is unable to fulfill an order within the stated processing time,

due to reasons such as out of stock items or other unforeseen issues, we reserve the right

to cancel and refund the order.

Damaged or Broken Items

If an item arrives damaged or broken, and the buyer provides valid supporting evidence,

Comfy Cottage Decor will issue a prepaid return label within three business days

when a return is required. A refund will be issued once the return shipment shows as in

transit using the provided label.

Non-Defective Remorse Returns

Comfy Cottage Decor is not obligated to accept returns due to buyer’s remorse for non-

defective items. Acceptance of such requests is at our discretion.

If a remorse return is approved, a restocking and repacking fee may be deducted.

This fee will not exceed 35% of the total order value. Warranty requirements or

conditions will not be imposed as part of this process.

Refund & Redelivery Timeframes

When a refund or redelivery is approved under our policy, Comfy Cottage Decor will

issue the refund within three business days or ship the replacement within five business days.

Evidence Requirements

Once an aftersales request is submitted, the buyer must provide the required evidence

as outlined in the policy. Failure to provide compelling evidence within the allowed time

may result in the request being denied.

Comfy Cottage Decor will make the final determination regarding whether the evidence

provided is sufficient.

1. Refund Request Timing

Buyers may request a full refund for any order that has not been shipped within the stated processing time shown on the order page.

Unshipped Orders

• Refund requests submitted after the stated processing time: Comfy

     Cottage Decor will issue a full refund.

• Refund requests submitted within the stated processing time: Comfy

     Cottage Decor has three business days to process (approve or reject) the

     request. If Comfy Cottage Decor does not act within three business days, the

     order will be refunded automatically.

Important: Even if the order is still within the processing window, all refund requests

must be managed within the times listed above.

Shipped Orders

If the order has already been shipped, Comfy Cottage Decor has ten business days to

process the buyer’s Return & Refund request. If no action is taken within ten business

days, the order will be refunded.

2. Goods Returned During Transit

If a package is returned to Comfy Cottage Decor while in transit for any reason:

• If the buyer requests a refund, Comfy Cottage Decor must issue a refund within

     three business days.

• If the buyer requests redelivery, Comfy Cottage Decor must begin the redelivery

     process within five business days of the request.

3. Goods Destroyed in Transit

If the package or goods are destroyed during transit and the buyer provides proof (such

as a screenshot from the shipping website showing the order was destroyed):

• Comfy Cottage Decor must issue a refund within three business days of the

     buyer’s request, or

• Begin redelivery within five business days of the request.

To process this type of claim, the buyer must provide:

a. Photos or videos clearly showing the damage. If photos are insufficient, a video is

required.

b. A screenshot of the complaint or dispute notification (e.g., PayPal dispute, email, etc.)

showing the buyer’s name, date, and message.

c. Return of the products to Comfy Cottage Decor if requested by the Dispute Team.

Additional Cases Eligible for Refund, Reshipment, or Return

Comfy Cottage Decor will issue a refund, resend the order, or accept a return for any of

the following situations:

3.1 Orders Delayed

An order is considered delayed when it shows no tracking updates, remains in transit or

pending, or appears as expired 60 days after leaving the Comfy Cottage Decor

warehouse, unless a different time applies based on destination or shipping method.

Country Specific Timeframes

a. United States

Orders shipped to the USA are considered delayed 45 days after departing the Comfy

Cottage Decor warehouse.

b. Brazil

Due to strict customs procedures, orders shipped to Brazil are considered delayed 110

days after departure.

Shipping Method Specific Timeframes

c. Comfy Cottage Decor Packet Liquid Line

For all destinations using this shipping method, delay-related disputes may be opened

one hundred days after the order leaves the warehouse.

d. Special Shipping Methods

Certain shipping methods are not eligible for delay related disputes. (Refer to the

“Important Interpretation” section for details.)

Important Notes

1. Local Delivery Issues

Orders may be marked as pending or undeliverable due to:

• Incorrect or incomplete address
• Package unclaimed
• “No such number” or similar postal errors

In these cases, it is often fastest for customers to contact or visit their local post

office to arrange delivery.

2. Deliveries to Israel

Because of local shipping practices, phone number requirements, and religious

considerations, packages in Israel are frequently delivered to self-pick-up cabinets.

This can result in extended delays. Customers are encouraged to reach out to their

local post office for assistance.

3. Tracking Shows Delivered, but Customer Reports Non-Receipt

If a local tracking number indicates delivery, but the customer states the package was

not received:

• Comfy Cottage Decor will investigate thoroughly.
• The verification process may take 1–2 months.
• A successful resolution is not guaranteed, as outcomes depend on postal

investigations.

3.2 Orders Not Received

Comfy Cottage Decor cannot issue refunds or reshipments for orders when the tracking

information confirms successful delivery.

a. Customer Claims Non-Receipt

If a customer reports that they did not receive a package marked as delivered, they must

provide an official non-delivery certificate issued and stamped by their local post

office.

b. Tracking Information Shows “Alert”

An alert status may appear for the following reasons:

• Incorrect or insufficient address
• No such number
• Unknown recipient
• Package refused
• Package not picked up in time
• No safe delivery location
• Uncleared customs
• Other logistical issues

Notes

a. Delivery Attempts & Post Office Holding Local carriers typically attempt

delivery 1–3 times. If the package remains unclaimed, it is held at the post office for

3–7 days. Customers must pick up the package during this period. If the package is

returned to the sender, Comfy Cottage Decor is not responsible for any loss during

the return process.

b. Returned Packages to China If the shipping provider returns the package to

China, Comfy Cottage Decor will place the item into your private inventory. Refunds

are not issued for returned items.

c. Undelivered or Destroyed Packages Comfy Cottage Decor cannot refund or

resend orders that were not properly processed for non-delivery or were destroyed by

shipping companies.

3.3 Products Damaged (Rewritten for Better Flow)

Comfy Cottage Decor provides compensation for damaged products as follows:

a. Severely Damaged Products

A full refund or replacement will be provided when a product arrives severely

damaged.

b. Partially Damaged Products

A partial refund or replacement will be offered for items with minor damage,

excluding normal variations such as:

• Loose threads
• Slight wrinkles
• Small scratches

Notes

a. Fragile Items. For fragile products, requesting a refund is strongly recommended.

b. Damaged Packaging. Only Damage to the outer packaging box is not eligible

for refunds or after sale services due to the nature of long distance international shipping.

c. Electronics: For standard electronic products, customers must report issues or

open a dispute within 30 days of delivery.

d. Service Products. For service based products, Comfy Cottage Decor refunds only

the China market cost of the product. No additional responsibility is assumed.

3.4 Incorrect or Missing Products

Comfy Cottage Decor maintains strict quality control before dispatch. If incorrect or

missing items occur, they will be managed as follows:

a. Incorrect Products

A full refund or replacement will be provided.

b. Wrong Color or Size (Function Not Affected)

If the product’s function is unaffected, Comfy Cottage Decor will refund or resend the

item once you provide a dated screenshot of the customer’s complaint.

c. Missing Parts

• If the missing part does not affect functionality, Comfy Cottage Decor may

     issue a partial refund or resend the missing component.

• If the missing part affects functionality, the full product will be resent.

d. Missing Accessories

Accessories will be resent.

Notes

For size related disputes, please measure the product using the correct measurement

method and provide a photo of the measurement. This helps the dispute team resolve

the issue more quickly.

4. Incorrect Receipt Information

If a buyer enters incorrect receipt information when placing an order, they should

contact us as soon as possible through comfycottagedecor.com/contact-

us to request an update.

Please note that correcting receipt information or canceling an order is not

guaranteed.

If the order has already shipped, it becomes the buyer’s responsibility to provide the

correct information directly to the shipping company.

If the goods are delivered to the wrong recipient due to incorrect information, the buyer

may choose to return the products at their own expense. Once the returned items are

received in good condition, Comfy Cottage Decor will either:

 Issuing a refund within three business days at the buyer’s request, or

 Begin redelivery within five business days. Please note that the buyer is

responsible for any additional redelivery fees.

If the order cannot be corrected or returned, the buyer will be responsible for any

resulting losses.

5. Defective Products (Package Damage / Not as Described / Missing or

Wrong Items / Quality Issues)

If a buyer discovers any issue upon receiving their orders, such as a damaged package,

items significantly not as described, missing or incorrect goods, or other quality

problems, they must submit a refund or redelivery request along with valid proof

(clear photos or videos that show the issue). Once the request is submitted through

Comfy Cottage Decor, our team will review the evidence and respond within three

business days.

If the submitted proof does not clearly show the problem, the evidence will be

considered invalid, and Comfy Cottage Decor reserves the right to reject the refund or

redelivery request.

If the buyer’s proof clearly demonstrates the issue after review (within three business

days):

• If a return is required: Comfy Cottage Decor will provide a prepaid return

label within three business days of approving the proof. A refund will be

issued within three business days once the return shows “in transit” on the

shipping website using the tracking number provided by the buyer.

• If a return is not required: Comfy Cottage Decor will issue a refund within

three business days of the refund request.

If the buyer requests redelivery and the proof is valid, Comfy Cottage Decor will ship the

replacement within five business days of proof approval. If the replacement item is

out of stock, Comfy Cottage Decor may issue a refund instead, or the buyer may reorder

once the item becomes available again.

5.1 Incorrect or Missing Products

Comfy Cottage Decor follows a strict quality control process before dispatching

products.

We will manage incorrect or missing items as follows:

a. Incorrect products: A full refund or replacement will be provided.

b. Wrong color or size (not affecting function): A refund or resend will be offered

upon receiving a screenshot of the customer’s complaint showing their name, the issue,

and the date.

c. Missing parts:

• If the missing part does not affect product function, Comfy Cottage Decor may

issue a partial refund or resend the missing part.

• If the missing part does affect product function, the full product will be resent.

d. Missing accessories: Comfy Cottage Decor will resend the missing accessories.

Note: For size-related issues, we appreciate photos showing measurements taken using

the correct method. This helps our dispute team resolve the issue more efficiently.

5.2 Service Products

The following applies to service based products:

a. For disputes involving damaged products or shipping delays, Comfy Cottage Decor

may not refund the product cost.

b. For disputes involving product quality, Comfy Cottage Decor may not accept the claim

if the supplier is not Comfy Cottage Decor.

c. For service products that do not include Comfy Cottage Decor’s quality inspection,

disputes may not be accepted.

6. Logistics Issues

6.1 Invalid Tracking Information

If Comfy Cottage Decor confirms that a tracking number is incorrect and cannot provide

a valid replacement within four business days, the order will be refunded.

6.2 Delayed Tracking Updates

If tracking information shows no updates for more than seven business days after the

shipping label is created, and the buyer requests a refund, Comfy Cottage Decor will

process the refund within three business days of the request.

Note: This clause does not apply during unusual circumstances such as holidays,

COVID19 disruptions, severe weather, or other abnormal events.

6.3 Extended Shipping Period

If the transit time exceeds the estimated delivery window by 10 days or more, and

Comfy Cottage Decor cannot provide valid updated tracking information, the buyer may

request a refund. Comfy Cottage Decor will process the refund within three business

days of the buyer’s request.

Note: This clause does not apply during unusual circumstances such as holidays,

COVID19 disruptions, severe weather, or other abnormal events.

6.4 Shipping Method Limitations

Some shipping methods become untraceable once orders reach certain countries, states,

or cities. Comfy Cottage Decor provides a list of these methods in advance and will not

accept disputes when buyers choose these shipping options for restricted destinations.

Nontrackable methods include: PostNL, Electric PostNL, Packet EUB, Packet

Postal Route, Packet Postal, Packet Railway Economy.

Note: Certain remote addresses may incur additional shipping fees depending on the

selected shipping method.

6.5 Force Majeure

Comfy Cottage Decor is not responsible for product damage or shipping delays caused

by force majeure events, including but not limited to epidemics, geopolitical events,

strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections.

In such cases, Comfy Cottage Decor will notify buyers using the email address provided.

6.6 Destination Restrictions

Due to limitations in international transportation, Comfy Cottage Decor does not accept

disputes for orders shipped to the following destinations:

Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar,

Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San

Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania,

Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia

and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin,

Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize,

Democratic Republic of the Congo, Central African Republic, Congo, Côte

d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti,

Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji

Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada,

Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial

Guinea, Guatemala, Guam, Guinea-Bissau, Guyana, Honduras, Haiti, Iraq,

Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts,

North Korea, Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia,

Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro,

Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar,

Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius,

Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria,

Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New

Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia,

Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone,

Senegal, Somalia, Suriname, South Sudan, São Tomé and Príncipe, El

Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan,

Timor-Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu,

Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island,

Venezuela, British Virgin Islands, U.S. Virgin Islands, Vanuatu, Samoa,

Bernal, Curaçao, Saint Eustatius, Saint Martin, Nevis, Somaliland, Saint

Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

7. Other

When orders are affected by holidays, COVID19, severe weather, or other unusual

circumstances, buyers should contact Comfy Cottage Decor at

comfycottagedecor@gmail.com.

Comfy Cottage Decor will make every effort to assist buyers promptly during these

special situations. After notifying us, buyers can expect a decision regarding the issue

within two weeks.

Comfy Cottage Decor is not responsible for product damage or shipping delays caused

by force majeure events, including but not limited to epidemics, international conflicts,

strikes, wars, earthquakes, floods, viruses, storms, heavy snow, or customs inspections.

In such cases, Comfy Cottage Decor will notify buyers using the email address provided.

7.1 Returns

a. If you wish to return a product, please email Comfy Cottage Decor. A representative

will respond within 1–5 business days. b. Products must be returned within 10 days

of receipt and only after communicating with a Comfy Cottage Decor representative.

7.2 Order Cancellations

Comfy Cottage Decor offers a full refund for cancellations before products are

processed by the warehouse.

a. POD (Print-on-Demand) orders cannot be canceled after payment, as they are

customized. b. Pre-ordered inventory items cannot be canceled after payment, as

they are special order products reserved specifically for you. c. Video and photo

orders cannot be canceled after payment, as preparation begins immediately.

7.3 Dispute Deadline

Buyers cannot open a dispute once the order status is marked as closed. Disputes also

cannot be resolved when third-party tracking information is untraceable.

7.4 Unacceptable Disputes

Comfy Cottage Decor does not accept unreasonable disputes, including but not limited

to:

a. The buyer does not like the product. b. Claims that the product description is

inaccurate without valid evidence. c. Complaints about unusual smells. d. The buyer

ordered the wrong item or SKU. e. The buyer provided an incorrect shipping address. f.

Product differences that were agreed upon in advance. g. Tracking information deleted

by shipping companies or local postal services. h. Packages returned, discarded, or

detained due to the consignee’s failure to comply with customs requirements or foreign

trade policies.

8. Attention

If a buyer is not satisfied with the resolution provided for any after sale issue, the buyer

is responsible for opening a dispute with Comfy Cottage Decor so that the matter can be

reviewed and addressed appropriately.